COVID-19 Guidelines at the Counselling Room
All indoor sessions must have a signed risk assessment before they can take place.

The Counselling Room is based at a building that helps support vulnerable people who may have low immune systems or life limiting illnesses, so it is vital that both you and Kim-Leng are proactive in terms of keeping yourself and everyone else safe. In order to keep everyone safe and to reduce risk, measures have been put in place at the Counselling Room. Please comply by these measures to ensure a smooth running of both the counselling service and the organisations using the building.

Feeling unwell or self-isolating?

  • Please do not attend an indoor counselling session if you are feeling unwell such as a cough, cold, flu, an infection or COVID-19 symptoms. Text or email Kim-Leng to request for the session to be changed to outdoors, online or over the phone instead.

  • If you have tested positive for COVID-19 or are socially isolating, please do not attend any sessions at the office or outdoors and use online sessions instead.

  • Kim-Leng is double vaccinated and takes flow tests on a weekly basis and will contact you via Text or Email if needs to self-isolate or if she tests positive to arrange for an online session instead.

Social Distancing:

  • A strict 2-metre rule exists in the building.

  • A reduced service to use the Counselling Room is designed to stop the risk of spreading infection. This means counselling sessions in the room must be booked and prearranged through Kim-Leng, not via this website.



  • You are welcome to wait either outside the building or at reception. Please be aware of any individuals waiting in reception and try to keep socially distanced if possible.


  • On arrival and depature, please use the hand-sanitiser at the reception desk. There is also sanitiser in the counselling room and along corridors.

  • All touch-points are regularly sprayed with anti-bacterial spray. You are welcome to bring your own gloves if you are worried about touching handles or doors, etc.

  • Toilets are open and frequently sanitised, you are welcome to use them both upstairs and downstairs. Please use the toilet sinks to wash your hands for 20 seconds, which I highly recommend you do so if you have touched anything.

  • It is recommended that you bring a notepad and a pen, as well as your own water bottle, however Kim-Leng is able to share stationary with you (which is sanitised) and has a spare clean mug should you need to use it.

For up to date national guidelines please read them here.